When you contact an itsQuest branch office, we stand ready as your QUality Employment Service Team.

Equal Employment Opportunity Employer Employment Eligibility Verification Americans with Disabilities Act Applicant Evaluation Applicant Selection Applicant Testing Customized Testing Assignment Process Employee/Customer Interview

Security & Confidentiality Temp to Hire Policy Recruiting One Hour Call-Back Guarantee Guarantee Quality Control Checks Trouble Free Payroll Orientation Temporary Orientation Temporary Benefits

Equal Employment Opportunity Employer - Quest is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, national ancestry, physical handicap or marital status. Quest conforms to all applicable federal regulations and guidelines guaranteeing equal employment opportunity for qualified handicapped individuals, and disabled veterans. Decisions on employment will be based solely on the qualifications to further the principle of equal employment opportunity. Our policy is to be fair and impartial in all of our relationships with our employees and applicants.

Employment Eligibility Verification - Ques complies with applicable regulations with regard to the U.S. Immigration Reform Control Act of 1986.

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Americans with Disabilities Act - Quest has knowledge of the Americans with Disabilities Act of 1991 and is in compliance with all applicable regulations.

Applicant Evaluation - The key to providing our customers with effective, productive temporary staffing is our evaluation process.

Applicant Selection - All temporaries furnished by Quest are evaluated, references checked, interviewed and tested by experienced staff. Quest certifies by means of personal interviews, work reference checks, and skill tests. The temporary provided will have the learning ability, the necessary work aptitude, the skills, and work record to perform the assignment for which they are assigned.

Applicant Testing - Quest administers a variety of tests that allow us to analyze the range and depth of an applicant's skills. All applicants are given a basic skills test which evaluates them on spelling, math, filing, and proofreading skills. Another program Quest utilizes is Prove It! Skills Evaluation System. This program can be used to test the applicant's proficiency in the following:

We also provide Advanced Legal/Medical Terminology Tests.

Customized Testing - This feature of Prove It! allows either Quest or our clients to design and implement both industry and position specific testing.

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Assignment Process - Before assigning a temporary or permanent employee, Quest will visit the customer site to learn details about the company, equipment to be used and any other information needed for pre-assignment orientation. The result is the best match of a Quest temporary to your company's specific needs.

Employee/Customer Interview - Quest will provide resumes and will schedule interviews necessary to accommodate client companies in choosing the best-qualified candidate for the temporary assignment. The service is provided without additional cost.

Security & Confidentiality - Our employees maintain high ethical standards in handling correspondence, invoices, proprietary information, currency, and trade secrets. It is agreed that all phases of the job are to be considered confidential and the sole property of the client company. Upon request, each temporary will sign a NON DISCLOSURE OF INFORMATION statement.

Temp to Hire Policy - Quest will allow a client to hire any temporary onto their payroll without a fee after the temporary has completed a specified number of hours.

Recruiting - Quest has the ability to recruit personnel with a proven track record should a special skill be required.

Quest utilizes the following areas to attract and recruit applicants:

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One Hour Call-Back Guarantee - Quest will respond to all temporary requests within one hour after receiving the request to confirm employee(s) assigned. We have the capability of supplying personnel within one hour, however 24 hours would provide optimum lead time.

Guarantee - Quest is committed to excellence and stands behind its quality customer service with a four (4) hour guarantee. Should a temporary employee prove unsatisfactory (for any reason), your company should notify Quest within the first four (4) working hours and the client will not be billed for this time. A replacement will be provided if so requested.

Quality Control Checks - A call is made to the client mid-day on the first day of the assignment to be sure the temporary's performance is meeting their expectations.

Trouble Free Payroll Orientation - Trouble Free Payroll policy allows you to exercise the control that you normally use when hiring a permanent employee, but none of the paperwork or risk. You screen to your specifications and decide whom you want to work for you. You decide the start date and the pay scale. Quest does the rest. Not only do we pay the temporary employee's salary, but also all taxes, worker's compensation, etc. This works especially well for summer employees and college students your firm wants to employ, as well as previous employees called back for special assignments. Some clients use Trouble Free Payroll during a probationary period, or while awaiting results of pre-employment tests.

Trouble Free Payroll applies to all positions within your firm from executive, to accountants, to secretaries, to mail room clerks. We also possess unlimited payroll capabilities.

Temporary Orientation - Prior to being sent on an assignment, Quest temporaries are oriented in the areas of office protocol, business wardrobe, confidentiality of information, reliability, and quality of performance. They are also aware of each particular company's corporate culture, which would include an overview of their business, work hours, dress code, and telephone procedures.

Temporary Benefits - Quest offers a variety of benefits to our temporaries including:

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